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Hours 1830 Polk Street
San Francisco, CA 94109
(415) 877-1555

Careers

At Polk Street Animal Hospital, we are known for serving our patients and clients with compassion, empathy and integrity. We are always looking for dedicated and enthusiastic individuals who are eager to help us continue providing the best care and service to our patients and clients.

If you believe your values match those of our practice and you would like to be part of an outstanding team, we would like to hear from you. Please contact our team.

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Veterinary Receptionist - San Fransisco, CA

Polk Street Animal Hospital

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About the Role

At The Castro Animal Hospital, we are ready to hire a Client Service Representatives (CSR) to split their time between our practice in the bustling Castro/Dubose neighborhood, and our sister practice in Polk Gultch, Polk Street Animal Hospital. Do you have the passion for veterinary medicine, excellent client care, and the ambition to become an intricate part of our client service team across both hospitals? If so, keep reading! 

 

The CSR is the first contact to all visitors and callers to the practice and, as such, represents the hospital's professional image. One year of veterinary client service experience is preferred but not required.

 

Successful candidates will possess:

 

  • Strong organizational skills
  • Excellent telephone and in-person communication skills
  • The ability to stay calm under pressure in a fast-paced environment.
  • They must have compassion for our clients and their fur families and understand the stress that they endure.

 

CSRs are responsible for greeting clients, differentiating routine cases from emergency cases, scheduling appointments, entering client, patient, and financial data into the computer, generating invoices and explaining them to clients, processing payments, and managing medical records.

 

The salary range for this position is $23-$27/hr.  Compensation is negotiable based on credentials and experience.  The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.

 

 

Financial Benefits:  

  • A flexible approach to compensation that will reflect your skillset and future performance 

  • 401(k) matching & Roth Retirement Savings Plan 

  • Flexible Spending Account 

  • 529 Savings Plan 

  • Tuition Support Program 

  • Referral bonus program  

Wellness Benefits:  

  • Health Insurance, including medical, dental, and vision 

  • Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance 

  • All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child 

  • Sick Time / Paid Time Off 

  • Free/discounted lab work for all employee pets 

  • Pet discounts on services and products 

  • Pet food discount program  

Workplace Benefits:  

  • Quarterly Team Rewards Bonus Program 

  • Professional development opportunities  

  • Continuing education allowance 

  • Uniform allowance  

  • A vibrant Facebook community where like-minded teammates come together to share ideas, swap experiences, and uplift each other with support and inspiration! 

Lifestyle Benefits: 

  • Six paid holidays 

  • Employee Assistance Program 

  • Employee discount program 

 
If you're a self-motivated, enthusiastic team player and would like to be part of an organization driven to be a leader in San Francisco veterinary care, then we look forward to you joining our team!!



Diversity, equity, inclusion, and belonging are core values of The Castro Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential. 


Benefits

Polk Street Animal Hospital